Refund policy
Our 90-day money-back guarantee
We want you to feel good about your purchase. If femiPore isn't right for you, for any reason at all, you have 90 days from the day your order arrives to ask for your money back.
You don't need to finish the pouch. You don't need to explain yourself. Ninety days is long enough to give a probiotic a fair try, which is exactly why we set it there.
How to request a refund
- Email us at office@femi-pore.com within 90 days of delivery. Include your order number and let us know you'd like a refund.
- We'll reply with instructions, including the correct return address. Please wait for this reply before shipping anything back.
- Send the product back in its original packaging, together with any free gifts that came with the order.
- We refund you once the return arrives and we've checked it. The money goes back to your original payment method within 10 business days of receipt. Depending on your bank or card issuer, it can take a few more days to appear on your statement.
What you should know
Return shipping is paid by you, unless the product arrived damaged or we sent the wrong item. In those two cases we cover it.
Condition. Products that are damaged beyond normal handling, or returned without their original packaging, may be refunded in part or not at all.
Free gifts included with your order need to come back with the return. If they don't, we deduct their retail value from the refund.
Subscriptions. The 90-day guarantee applies to your first delivery. Later deliveries can be refunded if they are unopened and you contact us within 30 days of that delivery. You can cancel a subscription at any time, see our Subscription Policy.
One guarantee per household. The 90-day money-back guarantee applies to your first order. Repeat orders are covered by the standard 30-day return window for unopened products.
Damaged or incorrect orders
If something arrives damaged or isn't what you ordered, email office@femi-pore.com with a photo. We'll send a replacement or refund you in full, and you don't need to return anything. Please tell us within 14 days of delivery so we can also raise it with the carrier.
Orders that never arrive
If tracking says delivered but the package isn't there, check with your neighbors and your building first, then email us. We'll open a claim with the carrier and either replace the order or refund it.
Cancelling before shipment
Orders can be cancelled for a full refund any time before they ship. We usually hand orders to the carrier within one business day, so email us quickly. Once a package is on its way, the return process above applies.
Questions
Email office@femi-pore.com or call +1 917 730 3401. A person reads every message.