Shipping policy
Shipping costs
Standard shipping is free on every order, and every order ships with tracking.
If you'd like your order faster and covered against loss or damage in transit, choose Insured Express Shipping for $4.99 at checkout.
Subscriptions: the first delivery of a new subscription ships free.
Where we ship
We ship to all 50 US states, the District of Columbia, and US territories including Puerto Rico. We do not currently ship outside the United States.
We cannot ship to PO boxes for some carrier options. If your address is a PO box, please choose a shipping method that supports it at checkout, or give us a street address.
Processing time
Orders placed before 2:00 PM Mountain Time on a business day are usually prepared the same day. Everything else goes out the next business day. We don't process or ship on weekends or US federal holidays.
You'll get a confirmation email as soon as you order, and a second email with tracking as soon as your package is on its way.
Delivery time
| Method | Cost | Estimated delivery |
|---|---|---|
| Free Shipping + Tracking | Free | 7 to 15 business days |
| Insured Express Shipping | $4.99 | 4 to 8 business days |
Delivery times are estimates and start the day after your order ships, not the day you place it. Weather, carrier delays, customs, and holiday volume can add a few days. If your order is taking noticeably longer than the estimate, email us and we'll chase it.
If we can't ship your order within 30 days of your purchase, we'll let you know and give you the choice between waiting or getting a full refund. That's your right, and we won't make you ask twice.
Carriers
Orders are handed to a national carrier for final delivery, usually USPS or UPS. Which one carries your order depends on the shipping method you choose and where you live. Your tracking link shows the carrier as soon as the label is created.
Tracking
Every order ships with tracking. You'll find the number in your shipping confirmation email, and you can also follow your order at femi-pore.com/pages/track-your-order.
Tracking can take up to 48 hours to start updating after you receive the number. That's normal and doesn't mean anything is wrong.
Duties and import charges
Some orders reach you through our international fulfillment partner. Any import duties or taxes on those shipments are already covered by us. You will never be asked to pay anything on delivery. The price you see at checkout is the price you pay.
Damaged or lost packages
Damaged in transit: tell the carrier when you receive it if you can, then email office@femi-pore.com with a photo. We'll replace it or refund you, and you won't need to send anything back.
Marked delivered but missing: check with neighbors, your building's front desk, and around your property first, because carriers sometimes leave packages in unexpected places. If it doesn't turn up within 48 hours, email us. We'll open a claim with the carrier and make it right.
Never arrived: if tracking stops moving for more than seven business days, get in touch and we'll investigate.
Wrong address
Please check your address before you order. If you catch a mistake, email us right away and we'll fix it if the order hasn't shipped yet. Once it's with the carrier we can't redirect it, and packages returned to us as undeliverable are refunded minus the shipping cost.
Returns
Don't send returns to our business address, and don't send anything back without contacting us first. Email office@femi-pore.com and we'll give you the right address and instructions. See our Refund Policy for the full process.
Questions
office@femi-pore.com · +1 917 730 3401